Professional training.
Clear standards.
Confident learning.

1. TRAINING PROGRAMMES

The Academy provides education across two main areas.

HAIR EDUCATION

Our hair training programmes may include:

• Professional hair colouring and colour theory.
• Advanced colouring and colour correction.
• Balayage and AirTouch techniques.
• Soft Line and face-framing techniques.
• Blonde transformations and highlighting.
• Keratin and Hair Botox treatments.
• Cold hair reconstruction and professional hair treatments.
• Hair anatomy, structure and product knowledge.
• Client consultations and professional aftercare.

BEAUTY EDUCATION

Our beauty training programmes may include:

• Lash Lift and Korean Lash Lift.
• Lash treatments and professional techniques.
• Brow shaping, tinting and brow lamination.
• Professional waxing techniques.
• Sugaring and professional hair removal.
• Other beauty treatments offered by the Academy.
• Skin preparation and aftercare.
• Product knowledge and professional application.
• Client consultations and contraindications.
• Health, safety and hygiene standards.

Each course will have its own description outlining the content, duration, price, entry requirements, practical elements and certificate arrangements.

2. COURSE BOOKINGS & REGISTRATION

All training courses must be booked in advance.

To secure a place:

• Students must provide accurate personal and contact information.
• Course availability must be confirmed by the Academy.
• Any required deposit or course payment must be received within the agreed payment period.
• Course dates, duration, location and requirements will be communicated before booking confirmation.

Training places are limited to maintain appropriate teaching standards and individual attention.

Students are responsible for checking that they meet the entry requirements before booking.

The Academy reserves the right to refuse a booking where the student does not meet the necessary course requirements.

3. COURSE FEES, DEPOSITS & PAYMENTS

All course prices and payment arrangements will be communicated before booking.

A deposit may be required to secure a training place.

The deposit amount and payment deadline will be confirmed at the time of booking.

The remaining balance must be paid by the agreed deadline.

Full payment may be required before the training date.

A booking is confirmed once the required payment has been received.

Any additional costs, including optional products, materials or model-related expenses, will be communicated before booking.

Students are responsible for ensuring that payments are made on time.

Where a course includes products, equipment or materials, the course description will explain what is provided and what students must bring themselves.

4. CANCELLATIONS & RESCHEDULING BY STUDENTS

We understand that unexpected circumstances can arise. However, each training place may involve preparation, educator availability, products, equipment and model arrangements.

If you need to cancel or reschedule, please contact the Academy as soon as possible.

Cancellation arrangements will take account of:

• The amount of notice provided.
• Any reasonable costs already incurred by the Academy.
• Whether the training place can be filled by another student.
• Any financial loss reasonably incurred as a result of the cancellation.

Any cancellation charge or retained deposit must be fair and proportionate to the Academy's reasonable loss.

Where a student wishes to transfer to another training date, this may be considered subject to availability and the original booking conditions.

Failure to attend training without prior notice will be treated as a missed course. Refunds or retained payments will be assessed in accordance with the booking agreement and applicable consumer law.

Nothing in this section limits any statutory cancellation rights that may apply.

5. CANCELLATIONS OR CHANGES BY THE ACADEMY

In exceptional circumstances, the Academy may need to change a training date, educator, venue or training arrangement.

If the Academy cancels a course, students will be offered:

• An alternative training date, subject to agreement; or
• A full refund of payments made for the cancelled course.

Any significant changes to the course content, duration or delivery will be communicated to students.

We will make reasonable efforts to minimise inconvenience and disruption.

6. COURSE REQUIREMENTS & ENTRY QUALIFICATIONS

Some courses require previous professional experience, qualifications or knowledge.

For example:

• Advanced hair colouring courses may require a Level 2 Hairdressing qualification or equivalent professional experience.
• Specialist beauty courses may require previous qualifications or experience, depending on the treatment.
• Beginner courses may be available to students without previous professional experience, where stated.
• Certain practical treatments may have specific age, qualification or insurance requirements.

The entry requirements will be clearly stated in the individual course description.

Students are responsible for providing accurate information about their qualifications and experience.

The Academy reserves the right to refuse practical participation if a student does not meet the requirements necessary to undertake a treatment safely.

7. ATTENDANCE & PUNCTUALITY

Students are expected to attend the full duration of their training.

• Students must arrive on time.
• The full training schedule should be followed.
• Students must participate in all essential theoretical and practical sessions.
• Leaving early or missing essential training may affect successful course completion.

Where attendance is insufficient, the Academy may be unable to issue a certificate of completion.

Any additional training or alternative arrangements will be considered individually and may involve an additional charge.

8. PRACTICAL TRAINING & LIVE MODELS

Some courses include practical demonstrations and hands-on training using live models.

Where practical training involves models:

• Model requirements will be communicated before the training date.
• Models may be arranged by the Academy or supplied by the student, as specified for the course.
• Models must meet the suitability requirements for the relevant treatment.
• Students must follow the educator's instructions throughout the practical session.
• All practical treatments must be carried out under appropriate supervision.
• Students must not perform treatments outside the agreed training programme or without educator approval.
• The Academy reserves the right to change or replace a model where necessary.

Model contributions

Where a course specifies that models pay for materials only, the contribution and any applicable arrangements will be communicated before the training date.

Models must be informed about the nature of the treatment and any relevant risks and must provide appropriate consent before treatment.

The Academy reserves the right to refuse a treatment if it is considered unsuitable or unsafe.

9. HEALTH, SAFETY & PROFESSIONAL RESPONSIBILITY

Health and safety are essential throughout all Academy training.

Students must:

• Follow all health and safety instructions.
• Maintain appropriate hygiene and sanitisation standards.
• Use professional products and equipment responsibly.
• Wear appropriate clothing and personal protective equipment where required.
• Follow product manufacturer instructions.
• Inform the educator of any relevant allergies, sensitivities or safety concerns.
• Follow all instructions when working on live models.
• Respect the safety and wellbeing of other students, educators and models.

Students must not carry out treatments on themselves, other students or models without the educator's permission.

The Academy may stop a practical activity if continuing could create a risk to a student, educator or model.

10. COURSE CONTENT & LEARNING OUTCOMES

Our courses are designed to provide professional knowledge, technical demonstrations and practical learning opportunities.

Depending on the selected course, training may include:

• Theoretical education and product knowledge.
• Professional techniques and procedures.
• Practical demonstrations.
• Supervised hands-on experience.
• Health and safety.
• Client consultations.
• Contraindications and possible adverse reactions.
• Professional aftercare and maintenance.
• Tools, equipment and product application.
• Professional working standards.

The content and learning outcomes will depend on the individual course purchased.

The Academy aims to provide high-quality education. However, individual learning outcomes will vary according to previous experience, practice, technical ability and personal commitment.

The Academy cannot guarantee employment, a particular level of income, business success or a specific number of clients after training.

11. CERTIFICATES & QUALIFICATIONS

Where applicable, students who successfully complete the required training and attendance will receive a certificate of completion or achievement, as specified in the individual course description.

Please note:

• A certificate issued by Infinity Hair & Beauty Lab Academy confirms completion of the specified training, where the relevant requirements have been met.
• An Academy certificate does not automatically represent an Ofqual-regulated qualification or an externally accredited qualification.
• The Academy will clearly identify any externally accredited or regulated qualifications where applicable.
• Students are responsible for checking whether their certificate is accepted by their chosen insurance provider, employer or professional organisation.
• Some treatments may require additional qualifications, recognised training, insurance or other professional requirements before being offered to paying clients.
• The Academy cannot guarantee that every insurance provider will accept every course certificate.

12. INSURANCE & PROFESSIONAL PRACTICE

Completing an Academy course does not automatically provide professional insurance or authorisation to perform treatments on paying clients.

Before offering treatments professionally, students must independently check:

• Whether their qualification is recognised by their chosen insurer.
• Whether additional training or qualifications are required.
• Whether professional indemnity and public liability insurance are needed.
• Whether any applicable local licensing or registration requirements apply.
• Whether they meet relevant health and safety requirements.

Students are responsible for ensuring they have appropriate insurance and professional permissions before carrying out treatments independently.

13. TRAINING MATERIALS & INTELLECTUAL PROPERTY

All course materials, presentations, educational documents, videos, demonstrations and resources supplied by the Academy are intended for the personal educational use of registered students.

Unless written permission is obtained, students must not:

• Copy or reproduce course materials for commercial use.
• Share or distribute training documents.
• Sell or redistribute educational resources.
• Record or publish training content.
• Reproduce the Academy's course materials as their own training programme.
• Use Academy branding, logos or educational materials without permission.

The Academy's educational materials and branding remain the intellectual property of their respective owners.

Students are welcome to apply the knowledge and practical skills gained during training in their own professional work.

14. PHOTOGRAPHY, VIDEO & SOCIAL MEDIA

The Academy may take photographs and videos during training for educational, portfolio and promotional purposes.

This may include:

• Training demonstrations.
• Practical work.
• Before-and-after transformations.
• Student achievements.
• Behind-the-scenes content.
• Academy promotional materials and social media.

Students and models will be asked for permission before identifiable photographs or videos are used for promotional purposes.

Agreeing to photography or publication is optional and will not affect participation in training.

Students must not photograph, record or publish other students, models or educators without their permission.

Any consent given may be withdrawn for future use by contacting the Academy. This does not necessarily affect material already lawfully published or printed.

15. STUDENT CONDUCT

We aim to provide a positive, professional and supportive learning environment.

All students are expected to:

• Treat educators, models and other students with respect.
• Follow professional standards and educator instructions.
• Maintain appropriate behaviour throughout training.
• Respect the Academy's equipment, premises and materials.
• Avoid disruptive, abusive or inappropriate behaviour.
• Maintain confidentiality where other students or models share personal information.

The Academy reserves the right to remove a student from a training session where serious misconduct, harassment or unsafe behaviour occurs.

Any decision to discontinue training will be handled reasonably, taking account of the circumstances and applicable consumer rights.

16. PRODUCTS, EQUIPMENT & PERSONAL BELONGINGS

Students may be required to bring specific tools, equipment or products depending on the course.

Any requirements will be communicated before the training date.

Where products and equipment are provided by the Academy, they must be used responsibly and in accordance with educator instructions.

Students are responsible for their personal belongings during training.

17. GROUP TRAINING & PROMOTIONAL OFFERS

The Academy may offer group discounts and promotional packages from time to time.

For example, advertised group offers may include:

• Four students attending for the price of three.
• £50 off per student where fewer than four students book, where this offer is advertised.

Promotional conditions, eligibility and validity periods will be confirmed at the time of booking.

Discounts cannot be combined unless specifically stated.

18. ONLINE BOOKINGS & STATUTORY CANCELLATION RIGHTS

Where a course is booked online, by telephone or through another distance-selling method, statutory cancellation rights may apply under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For eligible distance contracts, students generally have a 14-day cancellation period beginning the day after the contract is entered into.

If a student requests that training begins during this period:

• The Academy will obtain the appropriate express request.
• The student will be informed of the relevant cancellation consequences.
• If the student cancels after training has started, a proportionate amount may be payable for the training already provided, where legally permitted.
• If the course is fully completed during the cancellation period, the cancellation right may end where the required express consent and acknowledgement have been obtained.

These statutory rights are separate from the Academy's standard cancellation arrangements.

Students can contact the Academy by email to notify us of their decision to cancel.

19. PRIVACY & PERSONAL INFORMATION

The Academy respects the privacy of all students and models.

Personal information collected during bookings and training may include:

• Names and contact details.
• Booking and payment information.
• Training and attendance records.
• Relevant qualifications and experience.
• Health and safety information where necessary.

Personal information will be handled in accordance with applicable UK data protection legislation.

Please refer to our separate Privacy Policy for further information about how we collect, use, store and protect personal information.

20. LIABILITY & STUDENT RESPONSIBILITY

The Academy will provide training with reasonable care and skill.

Students are responsible for following instructions, using equipment appropriately and working within their level of competence.

Students must not independently perform treatments on models during training without appropriate educator supervision.

The Academy is not responsible for a student's subsequent professional practice, business decisions or services offered after completing training.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence.

21. CHANGES TO THESE TERMS

The Academy may update these Terms & Conditions to reflect changes in training services, business practices or legal requirements.

The latest version will be available on our website.

Changes will not retrospectively remove rights or alter an existing booking agreement without an appropriate legal basis.